(The Fine Print)

Reservations: You may book reservations up to eleven months in advance. See Rates and Seasons for discounts, minimums, deposits, etc. We cannot accept reservations for arrivals on Independence Day, Thanksgiving Day, Christmas Day or New Year's Day. You must designate one person in your party (at least 21 years old) as the primary renter. You cannot change dates within 14 days of arrival. However, you may add nights to your stay, as long as the house is available.

Payment: For payment, we accept Visa, MasterCard, or Discover credit cards, plus official/cashiers bank checks, money orders, and certain debit cards. Sorry, we cannot accept personal checks. For reservations made less than 30 days prior to arrival, we can only accept credit cards. Policies and rates are set at time of booking.

When paying by credit card and making your reservation more than 30 days in advance, we require your first night’s rental, plus tax as a deposit to confirm your booking. The remainder of your balance is due by 30 days before your arrival date. If your reservation is 30 days or less in advance, we will charge your credit card for the full amount of your stay, plus tax. We will place a $300 hold on your credit card as a security deposit (see “Additional Charges” below).

When paying by any other method, you must pay in full at time of booking, in addition to a $300 security deposit that will be refunded to you (if no additional charges) within two weeks of your departure.

Additional Charges: We will place a $300 security deposit hold on your credit card or charge you a $300 security deposit if you pay by bank check, money order or debit card to cover the potential of the following:

• Late departure (unless approved prior to arrival) — one night’s rental and tax.
• Loss of keys - $75.00 minimum (whatever it costs for us to change all affected locks)
• Loss of Clubhouse Guest Pass - $50.00
• Excessive cleaning — normal cleaning takes up to three hours. If the house requires excessive cleaning because of the condition in which you left it, we will bill you at the rate of $50.00 per hour. Use of a foreign substance (such as bubble-bath) in the hot tub or whirlpool tub requires significant extra cleaning time and can cost you $200.00 or more.
• Damages can vary widely and will be billed at our cost. These can include theft of our property or the cost of broken items (other than normal wear and tear). A significant “breakage” item is the hot tub cover, which costs $450.00 to replace. There are instructions in the home to prevent this damage.

We will provide details of any charges made against your security deposit. We will refund security deposits, less applicable charges, within two weeks after your departure and remove credit holds within the same time period.

Cancellation: Only the primary renter (see above) may notify us (either verbally or in writing) of a request to cancel. A $25.00 fee will be charged if you cancel a confirmed reservation. If you cancel more than 30 days prior to your arrival date, we will refund your deposit, less $25.00. If you cancel 30 days or less prior to your arrival date, your reservation is non-refundable but may be rescheduled, one time only, in the same house, up to one year from the original arrival date. When rebooking canceled reservations with credits to a lower cost season, there are no refunds or adjustments. When rebooking to a higher cost season, prevailing rates and conditions will apply for the rebooked dates. Sorry, but we cannot offer refunds for no shows, second cancellation, bad weather, late arrival or early departure.

Arrival: Please plan to arrive at our home no earlier than 4:00 pm. This ensures it is cleaned after any previous rental and all ready for you. If you arrive early, please enjoy the many attractions, dining and shopping opportunities that Gatlinburg has to offer. We will send you key retrieval procedures by e-mail prior to your arrival.

Departure: While we hate to see you go, we must insist on a 10:00 am check-out time. This allows proper cleaning time for the next guests. Please follow the departure procedures e-mailed to you prior to your arrival. We may charge a minimum fee of one night’s rental for departures after 10:00 am (unless you have arranged for late check-out prior to your arrival). We can’t make refunds for early departures.

Weather: Weather changes quickly in the mountains. We encourage you to check an online weather site a few days before your planned travel. For road conditions, call 1-800-342-3258. In winter, though we have many beautiful days, there is always the possibility of snow and ice. We suggest you come prepared with extra food and a bag of ice melt. Sevier County normally requires tire chains or four-wheel drive December 15 to March 15 in order to be permitted on the mountain. During periods of snow and ice, we reserve the right to cancel or transfer your reservation. We strongly recommend that you plan to arrive during daylight hours, as the road up the mountain is very steep and winding.

Directions, Construction & Traffic: Prior to your arrival, we will send complete directions to our home, along with a link to our Directions section for maps and more information. The Gatlinburg area is growing rapidly and you should plan for possible delays, especially during peak seasons.

The Really Fine Print: Prices, amenities, specials, seasons, minimums and/or everything we’ve said above are all subject to change without notice, especially prior to rental confirmation. If there is a price change, we will honor the price of your confirmed bookings. Floor plans are for comparison purposes and should be considered to be approximate. We hope you have a wonderful and safe vacation, but by renting our home you agree that we cannot be held responsible for anything that happens to you or your personal property during your stay.