Housekeeping & Linen Supplies: Our homes provide the following basic items:
  • Heat & Air Conditioning
  • Refrigerator
  • Stove
  • Microwave
  • Toaster
  • Coffee maker
  • Basic pots & pans
  • Dishes
  • Flatware
  • Utensils
  • Dishwasher detergent
  • Telephone(s)
  • Color TV(s)
  • VCR(s)
  • DVD player(s)
  • Fire extinguishers
  • Smoke detectors
  • Bed linens (sheets, pillowcases, 1 blanket & bedspread per bed)
  • 2 bath towels per person, wash cloths and shower mats
  • Bar soap (hotel size)
  • Laundry soap
  • Toilet paper
  • Paper towels

We clean the home and make all beds (except sofa beds) prior to your arrival. We don’t provide daily maid service and we ask you to launder towels, etc. as needed during your stay. You don’t have to wash towels or bed linen prior to departure. You may want to bring a beach towel for hot tub & swimming use.

Items that are NOT SUPPLIED typically include:
  • Charcoal
  • Kindling or fire starter
  • Extra blankets
  • Cribs or High Chairs
  • Plastic wrap or Aluminum Foil
  • Coffee filters
  • Condiments or Spices
  • Any type of food item

Hot Tubs, Whirlpools and Pools: We drain, sanitize, refill and replenish chemicals in the hot tub prior to your arrival. Never sit or stand on the hot tub cover - it will not support even a child’s weight. You will be charged a minimum of $450.00 if you break the cover. Keep covers closed when not in use to keep the tubs hot. Do not use bath oil or bubble bath in the hot tub or whirlpool tub. This will require repairs, which will be billed to your credit card or against your security deposit. Outdoor swimming pools are available at the Chalet Village North Clubhouse, located ¼ mile from the house. You will find guest passes in the house and you must leave them there when you depart.

Fireplaces: Our homes are equipped with wood burning fireplaces. We furnish wood generally during the months of October through April. We don’t provide kindling and/or fire starter logs. Be certain the flue is open in the fireplace prior to starting a fire. Keep spark screens in place at all times.

Smoking: We do not permit smoking in our homes. If you must smoke, please use only the paved areas outside the house. Do not smoke on the decks. Please do not leave cigarette butts on the ground outside our homes.

Pet Policy: Due to family and guest allergies, we cannot allow any pets in our homes. If we discover that you have brought a pet into our home, we will charge you for a full-house cleaning and sanitizing, which may run up to $400.00.

Television, Telephone and Internet: Our homes have Digital Cable TV with about 75 channels, but no premium channels or pay-per-view channels. Television, VCR or DVD wiring may not be changed to facilitate use of games, etc. Our homes also have unlimited local and long distance telephone service, and broadband wireless Internet access. Guests accept all responsibilities for use of the Internet through our wireless connection.

Conduct: Our homes are located in an area where there are permanent Gatlinburg residents as well as other vacationers. Please be considerate and courteous. We expect you to have fun but we also request that noise be kept to a minimum during early mornings and late evenings, particularly around the deck area. We do not allow parties or large gatherings, and no more than the maximum number of guests listed may be in the house. Violations may result in immediate eviction. Please treat our home with respect and be aware that any damage you cause will be charged to you.

Trash: We have installed bear-proof trash bins at our homes for a reason. Please do not leave any trash outside the house unless it is placed securely in the bin. You are responsible for clean-up if a bear gets into the trash. Please do not throw trash off the decks – the woods are not a garbage dump! We usually make trash pickups at the end of your stay. For stays of longer than four days, you may call for an extra pickup (phone number will be located in the house).

Insects, Pests and Bears: Though a professional pest control company regularly treats our homes, please remember that you’re in the mountains. Ladybugs, wasps, other insects — and sometimes bears — visit our homes. In the event of a major bug infestation, there is a phone number in the house to call so we can attempt to solve the problem while you are there.

Maintenance: We do everything possible to keep all equipment in good working order. However, it is impossible to guarantee that all appliances, hot tubs, hot water heaters, fireplaces, TVs and other electronic equipment, etc. will work 100% of the time. We will make every effort to correct all deficiencies as soon as possible during normal business hours. Please notify us of any existing damage upon your arrival. Report all maintenance problems by calling the appropriate phone number located in the house. In the event we must perform maintenance during your stay, we will do our best to not inconvenience you.

Utility Services: We cannot control cable, telephone, electric and water service, so we cannot guarantee their 100% service. We can’t make refunds for interruption in service beyond our control.

Mail & Messages: Our homes have residential telephone service (free local and long distance calls). We will provide the number with your rental confirmation, and we suggest you give it to relatives and emergency contacts. There is no mail service to our homes, but you can get overnight delivery if you are willing to remain at the house to wait for your package.

Lost and Found & Personal Property: We are not responsible for personal property left behind, stolen or damaged during your stay. Never leave valuables unattended. Be sure to lock the home whenever you leave. If you find you have left something behind, send an e-mail to angie@smokiesrentdirect.com and we will try to locate the missing item. If we locate the item, we will return it to you COD. Items unclaimed more than 14 days will be disposed of or given to charity.

When You Leave: In order to provide all our guests with the most efficient service, we ask that you help us when you leave by doing the following:
  • Put all sheets, pillow cases, and bath linens in the nearest bath tub.
  • Run the dishwasher with all your dirty dishes and put the clean dishes away.
  • Be sure you haven’t left any food in the house — check cabinets and the refrigerator.
  • Be sure all outside doors are locked, both the deadbolt and the lock on the knob, if applicable.
  • Be sure the wood bin is locked (if you used it)
  • Turn out all lights (leave only the night lights burning).
  • Be sure to put the keys and Clubhouse pass back in the drawer where you found them.
  • Be sure the outside key is in the key box.
  • Sign our guestbook.
  • If any items need repair or maintenance, please fill out a maintenance card and leave on the kitchen island counter.



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